Effective Date: [1 Jan 2025]
This Privacy Policy explains how Apnovate Health Pvt. Ltd. (“Apna Homeopathy”, “we”, “our”, or “us”) collects, uses, discloses, and protects the personal information of our patients, website visitors, and users of our services. By using our website, mobile applications, telephonic support, consultations, or any other service provided by Apna Homeopathy, you agree to the practices described in this Privacy Policy.
1. Overview
At Apna Homeopathy, we respect your privacy and are committed to protecting your personal information. This policy applies to all information collected online via our website (www.apnahomeopathy.com), mobile platforms, telephonic consultations, or other digital interactions, and also extends to offline data collection where applicable.
Our website and services are not directed to individuals under the age of 18. If you are under 18, you may only use our services under the supervision of a parent/guardian, and history forms must be filled by them on your behalf.
2. Information We Collect
We may collect the following categories of information:
(A) Information you provide voluntarily
- Contact Information: Name, phone number, email ID, postal address.
- Demographic Information: Age, gender, location, occupation.
- Health-related Information: Medical history, symptoms, prescriptions, family health history, treatment preferences, and related details shared during consultations or through forms.
- Payment Information: Necessary details for processing payments (handled securely via third-party payment processors).
(B) Information we collect automatically
- Technical Information: IP address, browser type, operating system, device details, referral URLs.
- Usage Data: Pages visited, time spent, click patterns, interactions with content.
- Cookies & Similar Technologies: Small data files to enhance user experience, store login details, and personalize services.
(C) Information from third parties
- Courier/delivery partners for medicine delivery.
- Payment gateways for transactions.
- Third-party advertising and analytics providers.
3. How We Use Your Information
Your data may be used for the following purposes:
- To provide teleconsultation and deliver prescribed medicines.
- To maintain medical records and personalize your treatment.
- To process payments and manage orders.
- To improve our website, products, and services.
- To send appointment reminders, follow-up messages, and health tips.
- To communicate promotional offers, unless you opt out.
- To comply with legal and regulatory requirements.
We may also use aggregated, anonymized data for research, analytics, and service improvements.
4. Sharing & Disclosure of Information
We do not sell or rent your personal data. However, we may share information in the following circumstances:
- Service Providers & Vendors: With delivery partners, IT service providers, payment processors, and marketing platforms who help us operate our business.
- Business Transfers: In case of merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of business assets.
- Legal Requirements: When required to comply with applicable laws, regulations, court orders, or to protect our rights, property, or safety of our patients.
- Research & Analytics: With third parties in an anonymized or aggregated form, ensuring no personal identifiers are disclosed.
5. Data Security
We use appropriate technical, organizational, and administrative safeguards to protect your data against unauthorized access, misuse, loss, or alteration. However, no electronic transmission or storage method is 100% secure. You use our services at your own risk, and Apnovate Health Pvt. Ltd. is not liable for any unauthorized access beyond reasonable safeguards.
6. Data Retention
We retain patient and user data for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy,
- Comply with legal and regulatory obligations,
- Resolve disputes, and
- Enforce our agreements.
Medical records may be retained for the legally mandated period under Indian healthcare regulations.
7. Your Rights & Choices
As per applicable law, you have the right to:
- Access, review, or request corrections to your data.
- Withdraw consent for marketing communications.
- Request deletion of your personal data (subject to medical and legal retention obligations).
- Disable cookies through your browser settings (note: some features may not function properly).
8. Third-Party Links & Advertisements
Our website may contain links to third-party sites. We do not control and are not responsible for their privacy practices. Accessing third-party sites is at your own risk.
9. Children’s Privacy
We do not knowingly collect personal data from individuals under 18. If you believe we have collected such information without parental/guardian consent, please contact us immediately, and we will take steps to delete it.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Any modifications will be posted on our website with the updated Effective Date. Continued use of our services implies acceptance of the revised policy.
11. Contact Us
For questions, concerns, or requests related to this Privacy Policy, you may contact us at:
Apnovate Health Pvt. Ltd.
📧 Email: pawan@apnahomeopathy.com
📞 Phone: 7357040789
🔒 Limited Liability Note
While we take all reasonable measures to protect your privacy and personal data, Apnovate Health Pvt. Ltd. shall not be held liable for any damages arising due to unauthorized access, hacking, data breaches, or circumstances beyond our reasonable control.